Director Global Sales Operations Rocky Mountaineer Vancouver

Job Description
The Director, Global Sales Operations partners with sales management on strategic and tactical planning providing business analytics, business planning and strategy development and execution.
This position is responsible for directing the sales operations staff in developing and delivering programs that support the sales organization (policy interpretation, operating procedures, coordinating and planning the execution of sales management meetings, etc).
The Director Global Sales also provides strategic and operational leadership to the Inside Sales department to meet sales, revenue, and organizational objectives for Rocky Mountaineer products. Expectations include driving short and long term growth, while design training and metrics to inspire top performances, ensure the team achieves all of its sales goals, and develop the entrepreneurial skills of each team member.

Key Accountabilities
Act as an internal liaison by partnering with senior sales leadership to set sales strategy, including channel strategies and strategies targeted at improving our sales effectiveness.
Partner with sales leadership and the finance team to develop and implement the Sales Annual Operating Plan, including territory and quota analysis.
Manage the development of sales compensation plans and policies to insure that incentives are aligned with company goals.
Lead projects and initiatives focused on improving productivity throughout the sales organization.
Drive best practices throughout the sales team to ensure consistent, high quality and repeatable performance and support the continuous evolution of the company sales process.
Lead the planning & coordination of all internal and external sales events.
Manage all Sales training activities, including creation of the sales training strategy, coordination of new hire, continuing education and systems training programs and communications.
Serve as an internal ambassador for sales in relationships with other key internal stakeholder
Develop overall short and long term strategy and vision to ensure Inside Sales channel meets or exceeds all assigned sales and revenue goals
Drive product sales and revenue growth through understanding of key financial drivers and dynamics in new and existing sales channels.
Create a “sales culture” where the group is incentivized to deliver sales results and operate in an efficient and productive team environment. Lead the development of quota setting and recommended compensation strategies to deliver objectives.
Build and maintain collaborative relationships with outsides sales, ensuring tight linkages between all functional departments.
Build and maintain collaborative relationships with key business partners (including, Management Committee, Marketing, Product Development, Finance, and Human Resources).
Ensure the Inside Sales team is leveraging the best technology, techniques and practices available.
Keep current on changes and best practices in the Sales Call Center Industry and apply learnings as appropriate.
Ensure that Inside Sales compliments other areas in the organization in order to attain consistent company visions and goals.
Provide leadership on effective performance management, employee development, and resolution of employee relations issues.


Required Skills


Bachelor Degree in business or related area required; MBA preferred
10-12 years of related experience in a successful sales, operations or general management role. Sales experience is required; call center experience is an asset. The ideal candidate will have had experience in both large and small companies, across different industries; background in Hospitality/Tourism is desired, but not essential.
Strong understanding of sales processes and methodologies, territory design, quota assignment, sales compensation structures and programs.
Experience managing and/or optimizing the sales process
Strong financial and business acumen gained through exposure to multiple functions.
Strong leadership, people management and team building skills essential.
Experience in the design and development of sales training programs
Experience managing CRM systems, with demonstrated experience improving reporting and processes. Previous experience with salesforce.com is highly desirable
Ability to focus on and understand customer needs in a dynamic and complex environment.
Ability to identify problem areas, trends, and opportunities and ability to recommend appropriate action required.
Outstanding high level presentation and communication skills with all levels of an organization.
Strong creative problem solving skills and the ability to negotiate and resolve conflict.
Ability to manage multiple tasks in a fast paced, changing environment

Required Experience

Bachelor Degree in business or related area required; MBA preferred
10-12 years of related experience in a successful sales, operations or general management role. Sales experience is required; call center experience is an asset. The ideal candidate will have had experience in both large and small companies, across different industries; background in Hospitality/Tourism is desired, but not essential.
Strong understanding of sales processes and methodologies, territory design, quota assignment, sales compensation structures and programs.
Experience managing and/or optimizing the sales process
Strong financial and business acumen gained through exposure to multiple functions.
Strong leadership, people management and team building skills essential.
Experience in the design and development of sales training programs
Experience managing CRM systems, with demonstrated experience improving reporting and processes. Previous experience with salesforce.com is highly desirable
Ability to focus on and understand customer needs in a dynamic and complex environment.
Ability to identify problem areas, trends, and opportunities and ability to recommend appropriate action required.
Outstanding high level presentation and communication skills with all levels of an organization.
Strong creative problem solving skills and the ability to negotiate and resolve conflict.
Ability to manage multiple tasks in a fast paced, changing environment

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